At JPAS (jpauctionsheet.com), we specialize in providing accurate and reliable Japan used car auction sheet reports, Carfaxx reports, and US auction photo history reports to assist our customers in making informed decisions. Due to the digital nature of our products, we have established the following refund and cancellation policy to ensure fairness and transparency for all parties.

1. Cancellation Policy

Report Purchases:
Since our auction sheet reports, Carfaxx reports, and US auction photo history reports are generated and delivered digitally immediately after purchase, cancellations are not possible once the report has been accessed or downloaded.
- If you have placed an order but have not yet accessed or downloaded the report, you may request a cancellation by contacting our customer support team at info@jpauctionsheet.com within 1 hour of purchase.
- Once the report is accessed or downloaded, the sale is considered final, and no cancellations can be processed.
Subscription Services (if applicable):
If JPAS offers subscription-based services, cancellations can be made at any time. However, the cancellation will take effect at the end of the current billing cycle, and no prorated refunds will be issued for the remaining period.

2. Refund Policy

Eligibility for Refunds:
Refunds may be considered under the following circumstances:
1. Duplicate Purchases: If you accidentally purchase the same report more than once, please contact us immediately. We will review your request and issue a refund for the duplicate purchase.
2. Incorrect Report: If you receive a report that does not match the vehicle or details you requested, please notify us within 24 hours of purchase. We will investigate and, if the error is on our part, provide a corrected report or issue a refund.
3. Technical Issues: If you are unable to access or download the report due to technical issues on our platform, we will resolve the issue promptly or provide a refund if the issue cannot be resolved.
4. Missing or Incomplete Information: If a report is missing critical information (e.g., auction photos, vehicle history details) that was advertised as included, please contact us for a resolution or refund.
Non-Refundable Situations:
Refunds will not be issued in the following cases:
- The report has been accessed, downloaded, or used.
- The customer provided incorrect vehicle details (e.g., VIN, chassis number, auction ID) at the time of purchase.
- The customer changes their mind or no longer needs the report after purchase.
- The report content is accurate but does not meet the customer's expectations (e.g., vehicle condition, history, auction grade, or photo quality).

3. How to Request a Refund or Cancellation

To request a refund or cancellation, please contact our customer support team at info@jpauctionsheet.com with the following details:
- Your order number.
- The reason for your refund or cancellation request.
- Any supporting documentation or screenshots (if applicable).
We will review your request and respond within 2-3 business days.

4. Contact Us

If you have any questions about our Refund and Cancellation Policy, please reach out to us at:
- Email: info@jpauctionsheet.com
- Phone: +66 946186604
- Website: https://jpauctionsheet.com